As an avid cruiser I’ve enjoyed all of my cruises on Carnival Cruise Line because it truly is a fun cruise.
As a travel writer I’ve also enjoyed all of my cruises and the fantastic media staff that took care of my needs in a timely and polite manner.
But as a travel agent, Carnival leaves much to be desired. Although I still book Carnival if a client specifically request it, there aren’t many other lines that I won’t try to book first.
Apparently, there are many travel agents who feel the same way.
Why? Bluntly put … Carnival has gotten too big for its britches.
There was a time when travel agents were truly loved by “The World’s Most Popular Cruise Line.” Not anymore. Over the last few years, Carnival policies have made it tough on travel agents … and in fact they have encouraged travelers to book direct, even though it won’t save travelers a dime to do so. In other words, they didn’t need us anymore.
Well, times have changed … but travel agents have long memories.
With the recent spate of problems on Carnival ships … some travel agents have a bit of a smirk on their faces and are using the situation to steer clients to other cruise lines.
Take that, Carnival!
Just like in life, if someone treats you well … in times of crisis you’ll go the extra mile to help them. Treat folks like dirt and don’t expect them to throw you a life preserver when you go overboard.
I worked for a company in my previous life where the man in charge was probably the worst human being ever created. it was a fact that if he dropped from a heart attack in the middle of the office not a soul would have lifted a finger to help him.
That’s the way some travel agents feel about Carnival these days.
That may explain why Carnival has brought back former president/CEO Bob Dickerson as a consultant to bring back the good old days. Dickerson retired in 2007 after 35 years at Carnival, which not by coincidence is when things started to go downhill.
Carnival started to cut costs even though their profits remained high. They got greedy, and the product has suffered in the process. That probably explains the recent rash of operational problems that the media looks forward to reporting.
Will Dickerson turn the tide and recoup Carnival’s previous reputation? Thousands of travel agents are waiting to find out.