Last week I began answering a series of customer questions as to the benefit of using a travel agent, in an effort to assure everyone that we’re still in business and will continue to be.
The last question was “I’d like to book with you, but a website is offering a $5 rebate on any tour. Will you do the same?”
Alan Whitt
Now we move onto question No. 4:
We’re price-checking at least four or five agencies and online brokers. We’ll book with whichever offers the best quote. Will you send us your best price?
Well … no.
You won’t be booking with Allure Quest Travel Experience. We’re loyal to our clients and we expect the same in return.
If you book a trip with us, we won’t even tell your mother about it unless you insist that we do.
We’re discreet, non-judgmental and guarantee to treat you as if you’re our only client. Therefore, we don’t really like to deal with people when we’re not their only travel agent.
Even if you’re traveling some place you shouldn’t be … with someone you shouldn’t be with … that’s your business and no one will pry those details from these lips.
As I said, we’re loyal. And because of that we save our best rates for those loyal to us. That’s why we get repeat business and continue to grow in stature and success. That’s how we learn our clients and keep their preferences on record for future use.
We give our clients a quality product for a fair price. But if price is the only criteria you’re concerned with, then you’re certainly welcome to book your trip with an online agency where the person handling your account may be working from a desk halfway around the world.
Maybe he’s a part-time employee, maybe not. Maybe he started last week, maybe he didn’t. Maybe he’s reading from a script, maybe he isn’t.
Work with Allure Quest Travel Experience, and not only are you certain that we’re experienced, but you’ll know that we’re regularly attending workshops, seminars and conferences to learn about new and existing products that may be of interest to our valued clients.
And we look forward to visiting resorts and cruise ships so that we can confidently give you our informed analysis of what our clients will experience.
The truth is that most cruise lines don’t even allow rate discounting. Try that and you’ll never sell another cabin with them. They realize that discounting devalues their product, and says that the discounter believe their product isn’t worth the price.
Someone walks into your business and says your product isn’t worth what you’re charging … even though thousands (or millions) of people are buying it. I think you’ll show him the door.
That’s why we won’t participate in a price-checking contest with other agencies.
Saying that may cost us a little business here or there.
But we’re better than that … and proud of it. Our loyal customers understand.
I believe it’s called integrity.
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